Inspections and Evaluation
A recent report stated that over 80 percent of the vehicles on our roads have one or more service or repair that’s needed but hasn’t been taken care of. Now that’s a lot of undone service. That translates into something over 160 million vehicles in North America alone. Some of the neglected items are minor. Others are serious safety concerns.
There are several reasons we hesitate to take care of recommended services, especially services that Your Jay Walton Automotive advisor recommends when we’re in for something else, like an oil change.
The first issue boils down to comfort with car care. We don’t always feel we know enough to make good decisions. Some of that can be attributed to the fact that vehicles are so reliable these days. They almost become an appliance. Of course you love your vehicle, but if you don’t have to worry about it breaking down all the time, you’re not forced to think as much about preventative maintenance.
Perhaps your dad knew a lot about cars and always made sure they were taken care of. He was very comfortable dealing with his local Rio Rancho service center. People who don’t know as much about cars hesitate to ask questions because they don’t want to look ignorant.
It’s human nature. But there’s so much to know in this world, and we can’t all be experts in everything. So we specialize. It’s very important to ask questions of any specialist, whether it’s your doctor, financial advisor or your automotive technician.
That brings us to the next issue; people say that they don’t always know if they really need the service or if they are just being sold something. At the heart, it speaks to trust. Do you trust your service advisor? Trust has to be earned, and that takes time and experience. But you can shortcut the process when you realize that most of the recommendations are based on manufacturer’s maintenance schedules.
In other words, “You don’t have to trust me, you can trust your owner’s manual.”
Jay Walton Automotive has computer databases that contain the manufacturer’s recommendations for almost all vehicles, so they don’t need to rummage through your glove box to look for your owner’s manual to know what to do.
Basically, the engineers who designed the car say, “Here’s when you need to have it serviced.” That’s who makes the recommendation, not the technician. He’s just reminding you.